General Policies

1. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these policies. Prohibited activities include unauthorized access, data mining, harassment, and distribution of malicious software.

2. Refund Policy

Software development services are generally non-refundable once work has commenced. Refunds may be considered on a case-by-case basis for services not yet delivered.

3. Cancellation Policy

You may cancel subscription services with 30 days written notice. Custom development projects require mutual agreement for cancellation.

4. Support Policy

We provide technical support via email and phone during business hours (Monday-Friday, 9:00-18:00 CET). Response times vary based on service level agreements.

5. Service Level Agreement

We strive to maintain 99.9% uptime for hosted applications. Scheduled maintenance will be announced in advance when possible.

6. Maintenance and Updates

We regularly update and maintain applications to ensure security and performance. Major updates will be communicated in advance.

7. Backup and Disaster Recovery

We perform regular backups of hosted applications. However, clients are responsible for maintaining their own backup copies of critical data.

8. Confidentiality

We maintain strict confidentiality of all client information and project details unless disclosure is required by law.

9. Compliance and Standards

Our development practices follow industry standards and applicable regulations. We are committed to maintaining compliance with data protection laws.

10. Contact Information

For policy-related questions:

Elixode Limited
1309 Coffeen Ave
Sheridan, WY 82801
United States
Email: support@elixodeltd.com
Phone: +39 344 459 5659